Frequently Asked Questions
Welcome to the Estel Nova's FAQ Page
We're here to provide clear answers to your questions. If you need further assistance, please don’t hesitate to reach out.
Question #1: How long will it take to receive my order?
Answer: Below are our estimated delivery times for all orders:
- Handling time: 0-2 business days (Monday- Saturday)
- Transit time: 5-7 business days (Monday- Saturday)
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Total delivery time: 5-9 business days (Monday- Saturday)
For more details, please refer to our Shipping Policy
Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping within United Kingdom on all orders. For more details, please check our Shipping Policy
Question #3: What payment methods do you accept?
Answer: We accept the following payment methods:
- Shop Pay
- Google Pay
- Apple Pay
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- Elo
- JCB
- Union Pay
For more details, refer to our Billing Terms and Conditions.
Question #4: What if I receive a defective product?
Answer: If you receive a defective item, we will replace it at no cost. Please contact us and return the item within 30 days after receiving it. See our Return & Refund Policy for more details.
Question #5: Can I cancel my order after it’s placed?
Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this time, please contact us.
Question #6: What is your return policy?
Answer: We offer a straightforward return process. Please visit our Return & Refund Policy page for complete details.
Question #7: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. For more details, see our Return & Refund Policy.
Question #8: How can I contact customer support?
Answer: You can reach our support team by visiting the Contact page or emailing us directly at info@estelnova.com
Question #9: Do you ship internationally?
Answer: No, we currently ship only within United Kingdom.
Question #10: Do you have a physical store location I can visit?
Answer: We are an online-only store, which helps us offer the best prices and widest selection.
Question #11: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact our customer support for details.
Question #12: What is the process for exchanging a product?
Answer: To learn more about exchanging a product, please refer to our Return & Refund Policy page.
Question #13: How can I track my order?
Answer: You can track your order through the Track my order page on our website.
Contact Information
Email: info@estelnova.com
Address: 30N South Gould Street STE N, Sheridan, Wymoning, 82801, United States
Telephone: +44 7587 335502
Customer Services:
Monday-Friday: 8:00 - 21:30 (GMT)
Saturday-Sunday: 8:00 - 14:00 (GMTT)