Shipping Policy

At Estel Nova, we ensure a smooth and transparent shipping process for your convenience. Below, you'll find all the details regarding our shipping policies.

Shipping Coverage

We ship to all locations in the United Kingdom.

Shipping Costs

We offer free shipping for all orders, with no hidden fees. All costs are clearly displayed at checkout.

Order and delivery time

Handling time: 0-2 business days (Monday - Saturday)  

Transit time: 5-7 business days (Monday - Saturday)  

Total delivery time: 5-9 business days (Monday - Saturday)

Order Cut-Off Time: Place your order before 4:00 PM (GMT) for same-day processing.

Warehouse Location

All orders are processed and shipped from the United States.


Order Changes

Need to modify your order? Contact us at info@estelnova.com as soon as possible. Once your order has shipped, changes may no longer be possible.

 

Lost or Delayed Packages

If your order is lost or delayed in transit, don’t hesitate to reach out to us at info@estelnova.com, and we’ll work with you to resolve the issue promptly.

 

Order Tracking

Once your order is shipped, you’ll receive a confirmation email with tracking details. Tracking information typically becomes available within 24–48 hours. You can track your order directly on our Tracking Page.

 

Cancellations

  • Cancellation Window: Orders can be canceled within a limited timeframe before they are shipped.  

  • Cancellation Process: To cancel, email us at info@estelnova.com with your order details.  

  • Refunds for Cancellations: Approved cancellations will be refunded in accordance with our Return & Refund Policy.

 

Incorrect Address

Double-check your shipping details at checkout. Estel Nova is not responsible for orders sent to incorrect addresses. If you notice an error, contact us at info@estelnova.com immediately—additional fees may apply for corrections.

 

Contact Information  

For any inquiries, customers can contact Estel Nova at the following details:

Email: info@estelnova.com
Address: 30N South Gould Street STE N, Sheridan, Wymoning, 82801, United States
Telephone: +447587335502

 

Customer Service Hours

  • Monday-Friday: 8:00 AM - 9:30 PM (GMT)
  • Saturday-Sunday: 8:00 AM - 2:00 PM (GMT)